"Helping people deal with emotions is a key leadership skill, especially in times of crisis. Your tone may effectively quell negative emotions or promote beneficial emotions, and improve camaraderie, trust, and team performance.
But recent research into the field of social regulation shows us that how you support your people can make a real difference. It turns out that caring delivered in an indirect, implicit manner tends to have a greater positive impact than support delivered in a direct, explicit manner. In other words, people get more out of compassion when they don’t know they’re getting it."